Clarifying and crystallizing the
organization's culture in terms of Identity, Vision and Value
System by working through questions such as: who are we? What do
we aspire to become? What gives sense to our existence (as an
organization and as actors in that organization)? The central
outcome of this stage will be the organization's vision.
Defining the Mission Statement
and Quality Policy: what do we aspire to achieve? Who are our
clients? What is our Quality Policy in general and how do we
deliver it at the contact points with our clients?
Weaving the fabric
Defining roles, discussing role
expectations and team work, "how can we create a real quality
chain of client suppliers that begins at home?"
standards and procedures. We escort the actors to align their
personal mission statements and role definitions with Quality
Standards and Procedures."
When there is a full and deep
adoption of the idea the next stage will be standardization.
This is achieved by creating conditions that elicit the best
In order to preserve
and improve the OIQ, the
organization will evaluate the effectiveness of the OIQ approach
during the pre-scheduled management reviews. As result of these
evaluations new decisions referring to procedures, methods
and organizational set up will be made. This cycle will
assure an ongoing process